Last updated: August 2026
At Lumix-CC, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original packaging
- With all original tags attached
- Accompanied by proof of purchase
To request a return, please contact us at:
Once your request has been approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, or if you receive the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
Where an item is confirmed to be faulty, damaged or not as described, we will cover the cost of the return and offer a replacement, repair or full refund in accordance with your statutory rights.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Opened or used personal care products
- Custom or personalised items
- Gift cards
- Hazardous materials or flammable products
- Perishable goods
If you're unsure whether your purchase is eligible for return, please contact us before sending it back.
This policy does not affect your statutory consumer rights.
Exchanges
We do not currently offer direct exchanges.
If you wish to receive a different item, please return your original purchase (if eligible) and place a new order.
Your Right to Cancel (United Kingdom & European Union)
If you are a consumer located in the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving your goods without providing a reason.
To exercise this right, simply email us at:
within the 14-day cancellation period.
Once your cancellation request has been submitted, you will have an additional 14 days to return the goods.
Products should only be handled as necessary to assess their nature, characteristics and functionality. If returned in a condition showing excessive handling, a deduction may be applied to your refund where permitted by law.
Unless the goods are faulty or incorrect, you are responsible for the cost of returning the items.
Refunds will include the original standard delivery charge where required by law. Any upgraded or express shipping services are non-refundable.
This statutory cancellation right is separate from and in addition to our voluntary 30-day return policy.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved:
- Refunds are issued to your original payment method.
- Returns under our 30-day return policy are processed within 10 business days after approval.
- Statutory cancellations are refunded within the legal timeframe required under UK consumer law.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
If you haven't received your refund within 15 business days after approval, please contact us.
Contact Us
If you have any questions regarding returns or refunds, we're happy to help.